«The type of social relation I will consider (...) is one where persons (clients) place themselves in the hands of other persons (servers). Ideally, the client brings to this relationship respect for the server's technical competence and trust that he will use it ethically; he also brings gratitude and a fee. On the other side, the server brings: an esoteric and empirically effective competence, and a willingness to place it at the client's disposal; professional discretion; a voluntary circumspection, leading him to exhibit a disciplined unconcern with the client's other affairs or even (in the last analysis) with why the client should want the service in the first place; and, finally, an unservile civility.»
Erving GOFFMAN, Asylums
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